The White Horse Inn: COVID-19 Response
The White Horse Inn reopened on 4th July 2020 in a fully COVID-SECURE manner, in line with the Government guidelines. This has required a reduction in staff working at any one time, both Front of House and in the Kitchen, and a new, simpler menu more suited to the new environment but still all locally sourced, cooked fresh and delicious.
Our COVID-SECURE protocols cover all aspects of our operations and include the following:
Guidelines on signs at each entrance promoting hand sanitising, social distancing, seating arrangements, bar service rules and queuing behaviour
Spacing of tables, inside and on our Terrace, to achieve good social distancing
Enhanced cleaning of all pub areas, inside and outside, including during opening hours
Minimal contact table service, utilising:
- One staff member per table, wherever possible, limited to taking orders and delivering food & drinks
- Single use menus and wine lists or digital versions accessed via a barcode on each table
- Condiments cleaned after each use
- Sanitising of tables and chairs/seats etc after every use
Bar Service
- Additional tables outside, under cover, for drinkers
- Bar service protected by Perspex screens
- Ordering and collection of drinks possible, limited to two socially distanced customers at any time
- No drinking at or next to the bar
Use of WCs
Guidance outside each WC provides for hand sanitising/hand washing before and after use, leaving cubicle door open after use, one person at a time in the washbasin area, queueing whilst maintaining social distancing
Payment
Cash is still accepted but payment by card is preferred and recommended. Card terminals sanitised after each use and staff taking payments at the till will be behind a Perspex screen
Rooms
In addition to our already very comprehensive cleaning practices for each room, all frequent touch areas (furniture, door handles, remote controls, keys, blind cords, headboards, cushions, hair dryer, gun safe, mini bar items etc) are sanitised before check-in and daily; Nobel Isle room amenities are single use; no staff enter rooms when occupied
Kitchen
Access to the kitchen is restricted and within the kitchen, social distancing is assisted by smaller teams and spacing of work areas, in addition to masks and hand washing.
Customers can rest assured that the welfare of staff is also at the forefront of our minds, with daily temperature checks, separate hand sanitising stations, and spacing of work areas as they go about their work.